Rent Information

As a tenant of My Blackpool Home, it is your responsibility to ensure your rent is paid on time.

We have dedicated team members that monitor the status of your rent account on a weekly basis. We want to make paying your rent simple by offering you as many payment options as possible.

Sophie is responsible for rent collection, monitoring and management this is her main role within MBH.  Sophie acts as primary contact for every tenant undertaking daily contact with tenants concerning any aspects of rent, income collection including home visits, telephone enquiries, office interviews and taking payments by telephone.  Sophie aims is to build relationships with tenants and provide a high level of customer service, Sophie is key to this.

When is my rent due?

Your tenancy agreement will provide details of when your rent is due. Some tenants are on a weekly tenancy agreement, meaning their rent should be paid each week, and others are on a monthly agreement and should therefore should be paid monthly. 

We understand that sometimes you may receive your income at a different time to when your rent is due. If this is the case, please contact our lettings team to arrange a payment schedule that fits around your income. 

Paying rent is your legal responsibility which you accepted when you signed your tenancy agreement, so it is important that you keep your payments up to date.

If you do not pay your rent when it is due you will get into arrears.  My Blackpool Home take rent arrears very seriously, and will take action if you fall behind with your rent.  This could result in you losing your home.

Struggling to pay your rent?

What can I do if I am struggling to pay my rent?

We understand that there may be times during your tenancy when you struggle to pay your rent, and we want you to know we are here to help.

If you are in rent arrears, we can agree an affordable repayment plan based on your financial circumstances; however, we can only do this if you get in touch with us.  Our dedicated team can provide advice and assistance in relation to money matters, please contact us on 01253 477222.

Universal Credit

Universal Credit is a single monthly payment for people in or out of work.  It replaces some of the benefits and tax credits that you might be getting now, including:

  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Child Tax Credit
  • Working Tax Credit
  • Housing Benefit

Within your Universal Credit payment, you may receive money for your rent.  This is known as your ‘Housing Element’.   

This may not cover all of your rent, but you are still responsible to make sure all of your rent is paid using other income you have coming in.

If you need any further information about Universal Credit, or would like to know if you can claim this benefit, please contact a member of the team on 01253 477222.

If you have recently made a claim for Universal Credit, please let us know here.

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