As the landlord, we are responsible for most repairs within the home. However, this does not include repairs required as a result of a tenant’s actions or lack of care.
Tenants are responsible for keeping the property clean, sanitary, and in good condition. This includes reporting any issues particularly serious matters such as leaks promptly, so that repairs can be carried out in a timely manner and further damage can be prevented.
If you have any repairs at your property which require attention, please contact us using the details provided below.
- Call – 01253 477875 – Monday / Friday – 9am / 5pm
- Email – repairs@myblackpoolhome.co.uk
- Out Of Hours – Call 01253 477875 / 01253 477679
- Gas, Electric & Water emergencies please contact:
Gas: Transco – 0800 111 999 (If you smell gas)
Electric: Electricity North West – 0800 195 4141 (If you have a power cut)
Water: United Utilities – 0345 6723723 (If you have a total loss of water)
Routine Repairs
- If a repair issue arises at the property, My Blackpool Home will arrange routine repairs costing up to £500 on the landlord’s behalf.
- This service includes organising contractors and overseeing the work.
- The cost of these repairs will be recovered from the landlord in line with the agreed charges.
- If repairs are expected to cost more than £500, My Blackpool Home will:
Obtain several quotes
Contact the landlord to discuss the options
Confirm the landlord’s preferred contractor
Agree how payment will be made before work begins
Emergency Repairs
- Emergency repairs are issues that must be dealt with immediately to prevent damage or risk.
- Once notified, the landlord is responsible for arranging repairs within 24 hours.
- If the landlord is unable to complete the repair within this time, My Blackpool Home may instruct a contractor directly.
- Any costs incurred will be recharged to the landlord in line with the agreed charges.
Smoke Alarms
- The landlord must ensure the property is fitted with appropriate and adequate smoke alarms.
- Once the property is tenanted, ongoing maintenance of smoke alarms is the tenant’s responsibility, in accordance with the My Blackpool Home tenancy agreement.
Gas Safety
- The landlord must ensure the property meets all legal gas safety requirements.
- A valid Gas Safety Certificate must be in place at all times.
- Gas appliances and fittings will be inspected annually (or as required by law).
- The Gas Safety Certificate must be displayed in the property.
- A copy of the certificate must be provided to My Blackpool Home upon request.
- Where My Blackpool Home manages the property, annual gas safety checks will be arranged.
Electrical Safety
- The landlord must ensure the property meets all current electrical safety regulations.
- A valid electrical safety certificate must be in place and renewed when it expires.
- Any portable electrical appliances provided must have up-to-date PAT testing, carried out as required by law.
- Copies of electrical safety certificates must be provided to My Blackpool Home upon request.
Fire Safety
- All furniture, furnishings, fixtures, and fittings provided must comply with fire safety regulations.
- Any items that do not meet these standards must be removed from the property.
