Sarah co-ordinates our properties responsive repairs, she liaises between the landlord, contractors and tenants. All repairs should be reported to the office by calling 01253 477875 or emailed to repairs@myblackpoolhome.co.uk. Sarah may require more information or photographic evidence in order to solve the issue. Sarah prides herself on offering an effective and efficient service at all times and is vital to MBH.
Tenant Responsibilities
Please check this list before reporting a repair.
Smoke alarms – Replace batteries when needed. Do not remove alarms.
Light bulbs – Replace bulbs inside the property.
Boiler pressure – Re-pressurise your boiler when required (video guides available).
TV aerials – Report faults at move-in; later issues with single-property aerials are your responsibility.
Blockages – Do not put fat, oil, wipes, or sanitary products down sinks or toilets.
Keys & locks – You pay for lost keys or lock changes if no spare is available.
Oven & hob – Provided at move-in. Damage must be paid for before repair or replacement.
Blinds – Repair or replace if damaged during your tenancy.
Gardens & yards – Keep areas clean, tidy, weeded, and maintained.
Bins – Replace lost or damaged bins and put them out on collection day.
Washing machines – Ensure correct installation. Leaks caused by poor plumbing are your responsibility.
Appliances – We do not supply white goods. Damage caused by your own appliances will be recharged.
Minor plumbing issues – Tenants are responsible for replacing sink plugs, tap washers, toilet seats and lids, shower hose and shower heads.
Still unsure? Contact us and we’ll advise whether it’s your responsibility or a repair we can help with.
Ways to report a repair
- Call – 01253 477875 – Monday – Friday 9am – 5pm
- Email – repairs@myblackpoolhome.co.uk
- Out Of Hours – Call 01253 477875 / 01253 477679
- Gas, Electric & Water emergencies please contact:
Gas: Transco – 0800 111 999 (If you smell gas)
Electric: Electricity North West – 0800 195 4141 (If you have a power cut)
Water: United Utilities – 0345 6723723 (If you have a total loss of water)
If you have no power, please check if there is a power outage at https://www.enwl.co.uk/
Emergency Repairs
An emergency repair is something that could risk your safety or cause serious damage if not fixed quickly. We aim to attend within 24 hours.
Please note: If you report a non-emergency repair out of hours, you may be charged.
Examples of emergency repairs include:
- Burst or uncontrollable water leaks
- Total loss of heating (gas or electric)
- A fully blocked toilet where there is only one
- Total or partial loss of electricity
- Gas leaks
- Dangerous electrical faults
- Serious security problems (for example, being locked out with no other access)
If you are unsure, our staff will advise whether the issue is an emergency when you call.
Repair charges
Some repairs are the tenant’s responsibility. If we carry out work that you are responsible for, you may be recharged.
If damage is reported, we will ask how it happened and may request a crime reference number if the issue relates to criminal damage.
Invoices are sent to your home address, and payment plans can be arranged if needed.
Bleeding Radiators
If your radiators aren’t heating up properly or they have cold spots, you might need to bleed them. You might also need to let trapped air out if you have noisy radiators which are making banging, clanking or gurling noises.
Tools You’ll Need
- Radiator key (available from DIY stores or a flat head screwdriver for modern radiators)
- Cloth or towel to catch drips
- Container or bucket to collect water
Step-by-Step Guide
- Turn off the heating and allow radiators to cool to avoid burns.
- Locate the bleed valve at the top side of the radiator.
- Place a container and cloth under the valve to catch any water.
- Open the valve slowly using the radiator key or screwdriver, turning anticlockwise until you hear a hissing sound as air escapes.
- Close the valve when water starts to leak steadily, indicating all trapped air has been released.
- Repeat for all radiators that show signs of trapped air, starting with the radiator furthest from the boiler
After Bleeding
Check your boiler pressure, as it may drop slightly after bleeding. The pressure should typically be between 1.0–1.5 bars when off and around 2 bars when the heating is on. Re-pressurise the system if necessary. Turn the heating back on and ensure all radiators are heating evenly.
Re‑pressurising your boiler
If your boiler needs re-pressurising, please follow the step-by-step video guide available at the link below, which shows you how to do this safely.
https://www.youtube.com/results?search_query=how+to+repressurise+a+boiler
NOTE – if your boiler has been re-pressurised but keeps losing pressure this can be reported as a repair
Internet/ Broadband / Phone Lines
We do not provide connection for internet , paid for television services or phone lines (they may have been installed by previous tenants but if not, the tenant is responsible for having these fitted if they wish so)
Condensation and Mould
Condensation can cause damp and mould, which looks unpleasant and may affect health.
What causes condensation?
Moisture from everyday activities such as cooking, washing, showering, and drying clothes indoors settles on cold surfaces like walls and windows, leading to mould.
How to reduce condensation:
- Open windows or use extractor fans when cooking or bathing
- Keep kitchen and bathroom doors closed
- Ventilate rooms daily and open trickle vents
- Wipe away any moisture on walls or windows
- Don’t block air vents
- Allow air to circulate around furniture
Treating mould:
- Clean affected areas promptly with a fungicidal wash
- Check the area regularly and re-treat if needed
- Use fungicidal paint or wallpaper paste when redecorating
- Dry clean mould-affected clothing or carpets (do not vacuum)
Help prevent mould returning:
- Dry clothes outdoors where possible
- Cover pans when cooking
- Vent tumble dryers correctly
- Reduce moisture wherever you can
